Eighty-seven percent of our message is perceived through our voice and only 13 percent by our actual words. Our personality and mannerisms are revealed through the tone of our voice.
Always identify yourself before asking to speak to someone: “Hello, this is Joy Weaver. May I speak to Vicki Ford?”
Always ask for permission and wait for a response before putting someone on hold.
Use call waiting wisely. If you are on the phone with someone and are expecting an important call, let your current caller know in advance so he or she will be prepared for the interruption.
Realize, many people are not awake/coherent before seven a.m. or after ten p.m., so be respectful and make calls within these hours.
We sometimes dial the wrong number. Do not just hang up in the other person’s ear—apologize for the inconvenience.
Use your normal voice and speak clearly. Remember, just because the person on the other end of the line is miles away does not mean you have to shout.
Do not continue typing e-mails or doing other work when talking on the phone—this can be distracting and annoying to the other person.
Do not assume that people will recognize your voice; be courteous and tell them who is calling.
Avoid using this type of faux pas voice mail: “You have reached the desk of John Smith.” (No one wants to leave a message for John’s desk.
When leaving someone a voice mail message—make it brief and concise, and always leave a callback number.
Make certain the answering message on your telephone gives brief but valuable information. “Hello, this is Joy Weaver. I will be out of my office today but will be checking my voice mail at three p.m. and will return your call at that time. If you have an emergency, you can contact me on my cell at 972-999-7777.”
No one was more shocked (than I) that I did not get tied up or at least have something thrown at me in a fourth grade classroom setting.... because, of course, the fact that I was teaching a social etiquette class, yes etiquette lessons to the age of children that usually can't stay focused for over 1/2 second. This is NOT my typical age audience, but now I'm rethinking it. They were wonderful!
It appears The Plainview Christian Academy is training up their students the right way, because this young group embraced my Socially Savvy message and had all the right answers - really. If I asked a question, they had the appropriate answer and then some.
A few shout-outs: Ms. Brown, you are THE BEST! PCA Parents - YOU ROCK! (especially you Jennifer, thank you for inviting me)
Yes, PCA is a private, small town Texas school. Each student there is blessed beyond measure to attend with low headcount in each classroom.
I never heard a "Yep", Nope", or "Huh?" but lots of Yes Ma'am and No Ma'am. I liked it, actually...I loved it! Each student was polite, funny, and at full-attention for 45 minutes.
On a global note: The morning news today stated: "After about half a million students worldwide took the PISA exams, the United States performance remained flat. "Experts" say the test results will likely intensify the debate over education reform."
Wouldn't it be great if the "experts" started the reform with a few "basics".
How to make a great impression.
How to give a compliment and how to accept one.
What confidential information not to share with others.
How to shake hands and look others in the eyes.
How to write a thank-you note.
Basic dining skills.
America would be a better place if we start early training up our children in the way they should go.
Are you ready for some BLISS - I am! Welcome BLISSDOM'13 to Dallas/Fort Worth. The biggest and best blogging conference on the planet has found it's home in my home town of Dallas. YES! While I get to sleep in my own bed tonight - many others from all over the nation, and perhaps world will be in "blissdom" at The GayLord Hotel. The Gaylord is a world class resort with much to offer. If you want to attend, it's not too late to sign up. Here's the link! http://blissdomconference.com/ I'm headed there now .... Come on and join the fun-dom! All my best, xoJoy
Is your team in the Superbowl this year? No? Mine either. (sniff, sniff) Don't get me started on the Dallas Cowboys - it's complicated! But as you can see on the map above - the Cowboys still have some followers even though they stink. Yes - I can say that because I am a lifelong fan (see, it's complicated)
On a lighter note, I know you're going to a Superbowl party and you must remember to take the dish requested of you (or chip in $ for the catering) and please do not forget to take a fun gift to the host/hostess if the party is in a home, Consider a football theme gift. For example: Football team cookies (TART Bakery if you live in Dallas), or Tervis Tumberlers have all your team's logo, or perhaps a more extravagant gift is a tabletop book of the history of football.
Remember to write a thank you note to your host/hostess afterwards, thanking them for putting together the Superbowl Party and the fun of it all.
I never remember who plays in the Superbowl from year to year, mainly because my team has not been in the Superbowl since 1996 (yes, we won)
What I do remember from year to year are the commercials and the halftime shows. My favorite commercials are the Budweiser commercials featuring the big Clydesdale horses. This year's ad does not disappoint.
Back to etiquette tips - here are a couple more.
Don't keep your head buried in your iPhone or iPad tweeting or Facebooking - it's rude!
Remember - everyone is not watching the Super Bowl in real time - be careful not to blert out the scores. Some may have Tivo'ed it to watch later.
Be a gracious winner and loser. Just think of the Harbaugh's brother's parents - they will have one that wins and one that is loser.
Downton Abbey Season III, is off to a wonderful start. Last nights premiere (finally shown in America) did not disappoint. I have waited and counted down the days, only to find out my third of six cooking class was changed to the evening of January 6th. What? No Way! (more on cooking class later!) Of course I DVR'ed D.A. and stayed up until 2:30am watching every detail.
For those of you newcomers to the show - you must start with Season I and II to get caught up with characters and their history.
You can go to YouTube and see every episode for free of as inexpensive as $1.99. (Do not pay more)
You can also rent on Netflix, Redbox and probably other outlets.
I adore the protocol that goes along with the British traditions.
Mary, my favorite character is all about making sure the English traditions are not left behind.
While her maternal Grandma-ma (Shirley McLaine) just arrived from progressive America and encourages cultural change. (Ms. McLaine you are a fabulous actress)
Don't forget to set your DVR for next week's show PBS on Sunday evening. You can also skip ahead and buy the entire Season III online. Season III has been aired already in Britain in the fall.
For more on English culture and traditions - here are two sites for a quick lesson.
Today is Day #2 of 365 ... break your own personal best records for accomplishment. No one can be a better you than YOU. Be "You" WELL!
Most of us get excited when we read about super-human achievements, but something that is much more important is when we break our own personal best records for accomplishments. Achieving better grades, a better work record, a better record of “being nice,” and a host of other records will make you a better person in the most important game of all – the game of life. ~Zig Ziglar
I'm a nationally renowned etiquette and lifestyle expert that has a passion for polishing the world. I take to heart Col. 3:23 (Whatever you do, do it with all your heart as working for the Lord and not for men ...)
I believe deep down every person wants to do things right, unfortunately in our culture few have been taught right from wrong ~ so my question is: How do you know what you don't know? If we are deprived from learning basic manners how are we suppose to be comfortable, and confident in any situation, much less successful.
I am also a firm believer that it is not where you start, but where you finish that counts! My etiquette book Socially Savvy is highly endorsed by the great Zig ZIglar. My clients are businesses, churches and women's organizations.
I love my life with my beautiful husband and the amazing cast of characters called friends we've been blessed with over the years. xojoy